Where is my package, the tracking hasn’t moved?Updated a year ago

Domestic orders that have not moved in transit after 7 days could be considered missing.  

International orders that have not had any tracking activity in 20 days could be considered missing.  

If you purchased Green Shipping Protection, claims for orders that have gone missing in transit must be filed with within 30 days of the last marked activity.  

To file a claim click HERE .